Refunds and transfer policy
Refunds and transfer policy image

We are able to refund your examination fee for medical reasons only. 

If this is the case, you must provide a medical certificate from a public hospital within 3 working days. 

The request and medical certificate must be submitted to the British Council via email within three working days of the written exams and you will receive a refund of 100% of the fee.

All approved requests for refund are processed within a month of exam date.

Fees cannot be transferred to a later exam period or from one level of examination to another.

Refunds are only given if you miss the entire exam (all papers).